You can easily track your Totooz order by logging into your account or using the tracking number provided in your order confirmation email.
What are your shipping options for Totooz products?
We offer standard and express shipping options within Uganda. You can also choose cash on delivery for selected items.
How long does Totooz shipping take?
Standard shipping typically takes 7 business days within Uganda. Express shipping is usually delivered within 3 business days. Please note that delivery times may vary depending on your location.
Do you ship Totooz products internationally?
Currently, we only ship within Uganda. We’re always looking to expand, so stay tuned for updates!
What if my Totooz order is damaged upon arrival?
We’re sorry to hear that! Please contact our customer support immediately with your order number and clear photos of the damage. We’ll assist you with a replacement or refund.
Products and Returns
How do I know the right Totooz size for my child?
We provide detailed size charts for most of our products. You can also find helpful size guides on our product pages. If you’re still unsure, feel free to contact our customer support.
Can I return or exchange a Totooz item?
Absolutely! You can return most new items within 2 days of delivery for a full refund or exchange. Please ensure the item is in its original condition with all tags attached.
What is Totooz’s refund policy?
Once we receive your returned item, we’ll inspect it and process your refund within 7 business days to your original payment method.
Do you offer gift wrapping for Totooz products?
We don’t offer gift wrapping at this time, but we’re always looking for ways to enhance your shopping experience.
Payments and Security
What payment methods do you accept for Totooz orders?
We accept Visa, Mastercard, and mobile money payments. You can also choose cash on delivery for selected items.
Is my payment information secure on Totooz.com?
Yes, we use industry-standard encryption to protect your payment information. Your security is our top priority.
Do you offer cash on delivery for Totooz orders?
Yes, we offer cash on delivery for selected items within Uganda.
Account and Website
How do I create a Totooz account?
You can easily create a Totooz account during checkout or by visiting our website and clicking on the “Create Account” button.
I forgot my Totooz password. What should I do?
Don’t worry! Just click on the “Forgot Password” link on the login page, and we’ll send you a password reset email.
How can I contact Totooz customer support?
You can reach our friendly customer support team by email at support@totooz.com or by phone at +256772918043.
